Delivery information

Specialist growers local to Bristol

Having built up a wealth of experience in delivering trees, our courteous delivery team will transport your purchases with great care to make sure they reach you in in the best condition possible. At the point of delivery, however, it is over to you, so please read the following guide to our delivery service, including answers to frequently asked questions.

 

Cost

The cost for delivery is calculated based on the distance from our nursery to the delivery address. For cost to your area please see the postcode map below.

 

 

Please note that as our plants come in our own transport the delivery cost stays the same no matter how many or how few plants you have. 

While we have previously been able to send some of our smaller plants out with national carriers, we have found this to be an unreliable service and due to ever increasing restrictions on what most carriers will take we no longer offer this service and all of our orders will be delivered in our own transport.

 

Delivery date

We will deliver as soon as we have a viable load. We do say that this can take up to four weeks, but often it is sooner as long as all items are in stock. If you have a preferred date, please let us know  and we will try our best to accommodate your request. Otherwise, we will contact you by phone or email to let you know the day we are making deliveries in your area. If this day is not convenient for you and the tree(s) cannot be left outside, we will contact you again when we have another date available.

We completely understand that you will want to know as soon as possible when your trees will be delivered, but sometimes we can’t confirm a delivery date at the time of ordering. As soon as we have a firm date we will be in touch.

 

Time of day

We organise delivery rounds so that trees can be efficiently and safely packed on our lorry. When they arrive, they also need to be carefully unloaded to avoid damage. This process, plus unpredictable traffic conditions, means that we cannot guarantee a time on the specified delivery date. If you call us on the day of delivery, however, we will do our best to let you know whether to expect it in the morning or afternoon.

 

Once our driver arrives

Our haulier will arrive in a 3.5 ton curtain sided lorry (2.1m/7’ wide) or long wheelbase van. The trees are laid down inside the vehicle. Please let us know if you think it will be difficult to access your address so we can work out a solution.

The driver will unload your trees, but has no equipment for moving especially large trees (pot sizes of 70 litres and above). Adding a service for moving large trees on site would unfortunately lengthen the delivery process and increase the cost to our customers. The table below outlines what service the driver offers for items, by size.

*actual weight varies considerably depending on size of plant/tree and water content of compost

Please note the vehicle will not drive across grass or other soft landscaping.

Trees will NOT be lifted over walls or fences, or taken through buildings.

Trees left at your property will be left lying down so they are not damaged by being blown over. If rabbits are a problem, let us know so we can find a solution. Bare root trees and hedging arrive with bags around the roots to conserve moisture.

 

What to do with plants when they arrive

If you are not able to plant straight away:

Bare root plants can be kept in a cool, sheltered place for a few days. If storing for longer than this, heel them in to the ground (cover the roots temporarily with soil).

Container grown plants can be kept for weeks in their pots, as long as they are watered every day in spring and summer. Keep them somewhere where they won't blow over or be damaged by pests.

 

Planting

Plant bare root trees straight away if possible, and container trees as soon as you can. However, don’t dig holes in advance. Holes dug before receipt of trees are invariably too large (they need only be a third bigger than the pot or as wide as the roots) and can be affected by weather, filling with water or drying out, which is detrimental to the establishment of the tree.

More advice on what to do after you receive your trees can be found in these guides:

Planting a 6/8, 8/10 or 15L tree

Large tree planting guide

Aftercare guide

 

Problems with delivery

In the rare instance that you find a problem with your purchase, please alert us as soon as possible, within 7 days of receipt and before planting, so we can take steps to rectify the situation.

If you have any other questions regarding your delivery, please do not hesitate to contact us.

 

Geographical Restrictions

Unfortunately, we are unable to deliver outside of mainland UK.

 

Delivery FAQs

Do I need to be at home to receive the delivery?

No, if you are happy for us to leave the trees outside your property (eg on driveway or in front garden), you don't need to be there.

Will the driver take my tree(s) through to the back garden?

At his discretion and depending on the size of the tree and progress of his schedule, the driver may be able to offer help with this.

Why wasn't my tree standing up?

The driver leaves trees lying down so they are not blown over by wind and damaged.

What time of day will my delivery arrive?

Please give us a call on the day of delivery if you need an approximate delivery time.

Can I choose a morning or afternoon delivery slot?

We always try to accommodate requests, but cannot guarantee a certain time due to the nature of long delivery rounds and vagaries of traffic.

Can the driver call me before arrival?

It is sometimes possible for us to contact you when the driver is nearby - please ask if you need us to do this.

How big is the delivery vehicle?

Trees will arrive in a 3.5 ton curtain sided lorry which is 7ft/2.1m wide, or in a long wheelbase van. Please tell us if you think there will be problems accessing your property.

Can the vehicle take my trees across a field?

We regret that our vehicles will not drive over grass or other soft landscaping.

How do I plant my tree?

We will send out appropriate planting and aftercare guides with your order.

See these guides online with the following links:

Planting a 6/8, 8/10 or 15L tree

Large tree planting guide

Aftercare guide

How soon do I need to plant my tree?

Bare root trees should be planted within 24 hours of delivery to avoid roots drying out. If this is not possible, just heel them in temporarily. That is, dig a hole large enough to accommodate the roots, place the roots in this and cover them with damp soil, firming in with your heel. Sounds like planting, but much less thorough! And the tree can be rested at an angle rather than staked upright. The idea is just to keep the roots cool and moist.

Plants in containers can be kept for a while, in a sheltered place where they won't blow over. You will need to water them every day in spring and summer.

Why don't you deliver outside mainland UK?

Unfortunately the time and costs involved in transporting trees with our own vehicles across waterways to islands makes it unviable. Please contact us if you are outside mainland UK - we may be able to find a solution.