Delivery information

Specialist growers local to Bristol

Having built up a wealth of experience in delivering trees, our courteous delivery team will transport your purchases with great care to make sure they reach you in in the best condition possible. At the point of delivery, however, it is over to you, so please read the following guide to our delivery services.

Cost

Depending on the type of plants you purchase we have TWO different methods of delivery and charging structures as outlined below. In both cases your plants will be with you no longer than a day after leaving the nursery.

1. Orders ONLY containing bare root whips/transplants (up to 125/150cm) and native bare root hedging.

A single flat rate cost of £8.33 + VAT 
This is for orders that only consist of bare root tree and shrub whips (including native hedge mix).  It is the same cost no matter how many or how few of these plants you have.  These bare root whips and transplants are delivered by a National Carrier company on a next day service.

2. Orders made up of, or including, larger bare root trees (150cm+) and all container grown plants.

If your order is for larger trees, shrubs, container grown plants, or for any of these plus transplants, the cost is calculated on the basis of the distance from the nursery by postcode. For these plants it is the delivery postcode that will dictate the cost of delivery and will stay the same no matter how many or how few plants you have. To see a map giving the delivery cost for your postcode visit http://www.chewvalleytrees.co.uk/index.php/about/delivery.

To ensure that these larger bare root trees and container grown plants arrive with you in good condition, we use our own delivery service direct from the nursery to your door.  We know that a dependable driver, experienced in handling trees will make sure they arrive safely and on the agreed date. 

 

When will you deliver my trees?

We will deliver as soon as we have a viable load. Orders despatched using our own delivery driver will usually be within 4 weeks of the order being placed as long as all items are in stock. We will contact you by phone or email to let you know the day we are making deliveries in your area. If this day is not convenient for you and the tree(s) cannot be left outside, we will contact you again when we have another date available.

We completely understand that you will want to know as soon as possible when your trees will be delivered, but sometimes we can’t confirm a delivery date at the time of ordering. As soon as we have a firm date we will be in touch.

Time of day

We organise delivery rounds so that trees can be efficiently and safely packed on our lorry. When they arrive, they also need to be carefully unloaded to avoid damage. This process, plus unpredictable traffic conditions, means that we cannot guarantee a time on the specified delivery date. If you call us on the day of delivery, however, we will do our best to let you know whether to expect it in the morning or afternoon. 

 

Once our driver arrives

Our drivers will arrive in a 3.5 ton curtain sided lorry (7’ wide) or long wheel-base van. The trees are laid down inside the vehicle. Please let us know if you think it will be difficult to access your address so we can work out a solution.

Our delivery service is kerbside only. The driver will unload your trees, but has no equipment for moving trees. Any help the driver gives is purley at their discression. Please note the vehicle will not drive across grass or other soft landscaping. Trees will NOT be lifted over walls or fences, or taken through buildings.

Trees left at your property will be left lying down so they are not damaged by being blown over. If rabbits are a problem, let us know so we can find a solution.

 

Problems with delivery

In the rare instance that you find a problem with your purchase, please alert us as soon as possible, within 7 days of receipt and before planting, so we can take steps to rectify the situation.

 

If you have any other questions regarding your delivery, please do not hesitate to contact us.

 

Geographical Restrictions

Unfortunately, we are unable to deliver outside of mainland UK.