Terms and conditions

The price offered relates to specific stock in the ground there is no guarantee to hold that price once that stock is sold.

In the event of a claim being made against us, our liability shall in all circumstances be limited to the purchase price of the goods in question.

Guarantee

We only send out top quality trees and shrubs, and are therefore confident you will have no need to return the plants. In the unlikely event that on receipt of your plants you are not entirely satisfied please contact us within 7 days for a refund or replacement or else no adjustment will be made.

Large bare root and container grown trees

If your tree dies in the first year we are more than happy to replace it free of all charges, though we do have a couple of stipulations. If the plant comes into leaf then dies, or the steps in our planting guide have not been followed correctly we reserve the right not to refund/replace the plants. In the unusual event that your tree dies within a year we may ask for photos to be sent so we can assess the possible reason and advise on solutions for the future. Replacements will be of the same size and species as originally supplied. Note that where the plants are bare root the replacement will be supplied when dormant i.e. between November and March.

Whips and hedges

It is not unusual for a few bare root whips to fail to break leaf in the spring following planting. Failure of up to 10% can be considered normal and allowed for in deciding planting densities and quantity. In certain species, for example beech, failure rates can be higher.

Where more than 10% of plants fail to break into leaf we will consider replacing the plants free of charge the next bare root season with plants of the same size and specification as the original supplied.

Returns

Returns Procedure for Online and Mail Orders

Unwanted/unsuitable goods

We hope that you will be happy with the trees and shrubs that you order. However, should you have a change of mind for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on the web site or by Mail Order for a refund. The following conditions apply:

• Orders must be cancelled within 7 days commencing the day of delivery by contacting 01275 333 752 quoting your order number. How the goods are returned and the cost of returning the goods is the customer's responsibility.
• Goods must be returned in a good re-saleable condition having been looked after in a suitable manner (with potted trees this requires them being well watered and with bare root trees they should be kept moist and heeled in if needed).
• We regret that we are unable to refund the original delivery or postage costs.
• We are unable to issue any refund until the goods have been inspected.
• All goods should be suitably wrapped/packaged to make certain of safe handling and to protect them during transit. Any damage caused in transit will be the responsibility of the customer and may result in us being unable to accept the returned goods.

Refunds

Refunds will normally be made by the same method of payment as your original purchase within 30 days of the transaction date.